Choosing the appliance to check

Choose the appliance you need help with

Find help for a household appliance problem. Choose your appliance to see common faults, what to have ready and when to stop using it.

Find your appliance

Not sure what has failed? Start with the appliance and what it is doing. We will discuss the checks and repair options from there.

What affects the repair cost?

The cost depends on the fault, access to the appliance, replacement parts and any specialist work. These details need checking before a repair price can be confirmed.

Installation and access

Cabinetry, stacked units, stairs, lifts and safe working clearance.

Fault-finding time

Intermittent faults and several similar symptoms may need systematic testing.

Parts and compatibility

Model-specific availability and whether a return visit is required.

Specialist work

Any electrical, gas, plumbing or refrigeration work must be handled by the appropriately licensed trade.

Stop using an appliance that sparks, smells hot, leaks near electrical parts or repeatedly trips power.

Electrical, gas, plumbing and refrigeration work must be carried out by an appropriately licensed person. The trade required depends on the fault and the work involved. Call 000 for smoke, fire or immediate danger.

Appliance repair questions

How do I choose the right appliance repair service?

Start with the appliance that changed, then record the exact symptom, cycle stage or displayed code. If more than one appliance is affected after a power event, describe that in one enquiry.

Can the fault be diagnosed from a photo?

A photo can show the model, display and visible condition, but it cannot confirm hidden component failure, parts compatibility or the final repair scope.

What affects an appliance repair quote?

Appliance type, installation access, fault-finding time, parts availability, return visits and any regulated electrical, gas, plumbing or refrigeration work can affect scope.

Should I keep using an appliance with an intermittent fault?

Stop using it if there is heat, burning smell, sparking, water near electrical parts or repeated power tripping. Otherwise record when the fault occurs and seek assessment before it worsens.

What should I prepare before making contact?

Have the brand, model, error code, Brisbane suburb, safe access notes and a short description of what changed. Do not remove covers or move a heavy appliance.

Ready to send the appliance details?

Tell us the appliance, model, problem and Brisbane suburb.