Describe the problem
You do not need to know which part has failed.
Burner not lighting or cooktop zone not heating? Tell us whether it is gas, electric or induction and which burner or control is affected. Stop using it if you notice gas, cracked glass, sparking or repeated power tripping.



One cold zone, weak ignition, an unresponsive induction surface or intermittent controls can have different causes. The appliance type, cookware response, error code and access help determine which checks are needed.
A photo can help us understand the problem, but the appliance may need testing before the repair and price can be confirmed.
See common problemsYou do not need to know which part has failed.
Any electrical, gas, plumbing or refrigeration work requires the appropriately licensed trade.
Checks, access and repair requirements are discussed before work is agreed.
Tell us your suburb and any building or appliance access restrictions.
Tell us which of these sounds familiar and when it happens. Similar symptoms can have different causes.
These logos are for identification only, not a claim of manufacturer authorisation. Support for your model and parts availability must be checked.
The cause needs to be checked before choosing parts or agreeing to a repair. Your model and the way the problem occurs help with that assessment.
Details to have ready
Have the model and error code ready. Tell us when the problem started and whether the appliance is difficult to reach.
Identify whether the issue affects one zone, several zones or the controls
Record the cooktop type, displayed code and any recent spill or power event
Assess controls, heating components, ignition and supply within the licensed scope required
Confirm access, parts compatibility and the safest next step
Stop using the appliance if it sparks, smells hot, leaks near electrical parts or repeatedly trips power. Do not remove covers or touch exposed wiring; call 000 for smoke, fire or immediate danger.
Electrical, gas, plumbing and refrigeration work must be carried out by an appropriately licensed person. The trade required depends on the fault and the work involved.
Show the space around it without moving the appliance.
Capture the exact code without opening a panel.
Tell us which cycle or function is affected.
Answers to common questions about faults, safe use and preparing for an assessment.



The element, induction coil, sensor, switch, module, wiring or cookware detection can be involved. Note whether other zones and controls operate normally.
The exact code and model are important. Cookware, ventilation, sensors, controls, supply and internal components can trigger different messages.
No safe general assurance can be given. Stop using the affected appliance and arrange assessment because liquid ingress and electrical exposure may be possible.
Keep the burner off, avoid repeated ignition attempts if gas is accumulating, and follow gas safety guidance. Gas repair work needs an appropriately licensed provider.
Not necessarily. The model, part availability, surface condition, age, access and overall repair value should be considered after diagnosis.
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