Describe the problem
You do not need to know which part has failed.
Rangehood noisy, not clearing steam or not responding? Tell us which fan speeds, lights or controls are affected and whether it vents outside. Keep it off if it sparks, smells hot or trips power.



Weak extraction may come from filters, airflow restriction, ducting, motor performance or controls. Noise and vibration can also depend on the installation, so the hood and surrounding cabinetry should be considered together.
A photo can help us understand the problem, but the appliance may need testing before the repair and price can be confirmed.
See common problemsYou do not need to know which part has failed.
Any electrical, gas, plumbing or refrigeration work requires the appropriately licensed trade.
Checks, access and repair requirements are discussed before work is agreed.
Tell us your suburb and any building or appliance access restrictions.
Tell us which of these sounds familiar and when it happens. Similar symptoms can have different causes.
These logos are for identification only, not a claim of manufacturer authorisation. Support for your model and parts availability must be checked.
The cause needs to be checked before choosing parts or agreeing to a repair. Your model and the way the problem occurs help with that assessment.
Details to have ready
Have the model and error code ready. Tell us when the problem started and whether the appliance is difficult to reach.
Record whether the issue affects extraction, fan speeds, lighting or controls
Check the visible filter condition and note noise, vibration or cooking odour changes
Assess the motor, controls, ducting and access as needed
Discuss cleaning, replacement parts or specialist repair work after assessment
Stop using the appliance if it sparks, smells hot, leaks near electrical parts or repeatedly trips power. Do not remove covers or touch exposed wiring; call 000 for smoke, fire or immediate danger.
Electrical, gas, plumbing and refrigeration work must be carried out by an appropriately licensed person. The trade required depends on the fault and the work involved.
Show the space around it without moving the appliance.
Capture the exact code without opening a panel.
Tell us which cycle or function is affected.
Answers to common questions about faults, safe use and preparing for an assessment.



Loaded filters, recirculation media, blocked or disconnected ducting, a non-return flap or reduced fan performance can all affect airflow.
The fan, motor, bearings, loose panels, filters, ducting or mounting can create different noises. Note which speed and whether vibration is visible.
Sometimes the lamp or fitting is separate, but controls, wiring and compatible parts still need to be checked against the model.
Follow the manufacturer's instructions. Operating without required filters can expose components to grease and may not be suitable.
Provide the full hood, underside filters, controls, model label if safely accessible, surrounding cabinetry and any visible external duct outlet.
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