Describe the problem
You do not need to know which part has failed.
Dryer tumbling without heat or stopping too soon? Tell us whether it is vented, condenser or heat-pump, along with the model and error code. Stop using it if you notice burning smells, smoke or repeated power tripping.
A dryer that tumbles without heat, takes too long or stops can involve airflow, lint restriction, sensing, heating, motors, pumps or controls. The dryer type and ventilation determine which checks are needed.
A photo can help us understand the problem, but the appliance may need testing before the repair and price can be confirmed.
See common problemsYou do not need to know which part has failed.
Any electrical, gas, plumbing or refrigeration work requires the appropriately licensed trade.
Checks, access and repair requirements are discussed before work is agreed.
Tell us your suburb and any building or appliance access restrictions.
Tell us which of these sounds familiar and when it happens. Similar symptoms can have different causes.
These logos are for identification only, not a claim of manufacturer authorisation. Support for your model and parts availability must be checked.
The cause needs to be checked before choosing parts or agreeing to a repair. Your model and the way the problem occurs help with that assessment.
Details to have ready
Have the model and error code ready. Tell us when the problem started and whether the appliance is difficult to reach.
Record whether the dryer starts, turns, heats and moves air normally
Check the user-accessible lint filter and note any displayed code or new noise
Assess airflow, drive, heating, sensors and installation conditions as relevant
Discuss the fault, ventilation and replacement parts before agreeing to a repair
Stop using the appliance if it sparks, smells hot, leaks near electrical parts or repeatedly trips power. Do not remove covers or touch exposed wiring; call 000 for smoke, fire or immediate danger.
Electrical, gas, plumbing and refrigeration work must be carried out by an appropriately licensed person. The trade required depends on the fault and the work involved.
Show the space around it without moving the appliance.
Capture the exact code without opening a panel.
Tell us which cycle or function is affected.
Answers to common questions about faults, safe use and preparing for an assessment.
Heating components, sensors, thermal protection, airflow, controls or supply can be involved. Stop using it if there is overheating, a burning smell or tripping.
Lint restriction, ventilation, load size, moisture sensing, heating performance and condenser cleanliness can all affect drying time.
Clean only filters and areas the manufacturer identifies for users, with the appliance isolated. Internal panels, wiring and heater areas should not be opened by the customer.
Overheating protection, airflow, door sensing, moisture sensing, motor, pump or control faults may stop a cycle. Note the time, heat and displayed code.
Provide dryer type, brand, model, whether it tumbles and heats, cycle duration, error code, lint or water observations and installation photos.
Washing machine not draining, spinning or finishing a cycle? Check common problems and what to have ready before contacting us.
View this serviceRangehood not extracting, making a noise or losing power to its lights? Check fan, filter and control problems.
View this serviceDishwasher not draining or cleaning properly? Find help with leaks, cycle problems, unusual noises and error codes.
View this service